Cancellation and Refund Policy
Cancellation Policy
To respect the time of all clients, we require 24 hours’ notice if you need to cancel or reschedule your Dietetic appointment. Failure to provide 24 hours’ notice will result in a 50% cancellation fee. Exceptional circumstances will be considered.
If you can’t make it in person, telehealth is available to you!
Late to your appointment
Please try and arrive on time, so that other clients are not inconvenienced. If you are going to be late for your appointment, please let your Dietitian know. Failure to arrive within 15 minutes of your appointment time, may result in your appointment being forfeited. A cancellation fee will apply. Exceptional circumstances will be considered.
Refund Policy
As time and preparation are dedicated to each session, refunds are not available after appointments have been completed.
Rebates
The Wholesome Effect PM provide a range of rebate options including:
Medicare Rebates
To be eligible for a Medicare rebate, speak to your doctor about referring you on a care plan that includes Dietetic support and how many sessions you are entitled to. This means that you will receive a portion of the total fee back from Medicare.
Private Health Fund Rebates
Contact your private health fund to see if you are eligible for Dietetic support rebate and the number of sessions you are entitled to. (Not to be used in conjunction with Medicare).
Initial Consult Code: 500
Review Code: 600
Chronic Disease Management Plan
If you have a Chronic Disease Management Plan, speak to your doctor regarding how many Dietetic sessions you are eligible for.
NDIS
I work with NDIS participants who are self-managed or plan-managed, offering tailored nutritional support to meet individual goals. Please check with the NDIS or your Plan Manager to confirm you have Dietetic support in your NDIS package.
Plan Managed
When making your appointment, please notify me of your NDIS Plan Managers details. Invoices will be sent directly to your Plan Manager
Self- Managed
Invoice to be paid up front by the participant. The participant will then claim the invoice back from the NDIS.
